Elevator Incident

The below post was sent to us from one of our fellow occupants.  We agree with the suggestion that the building staff need to call 911 if someone is trapped in the elevator for a prolonged period. 

This is a great example of what we need to fix in our building.  We have wonderful staff .  But what they lack is proper training and guidance from management.  Everything (no matter how big or small) must first be cleared by our manager before the staff will act.  This applies even if someone is trapped in the elevator!!!  This is called micromanagement, and it needs to stop.  Please make sure you voice your opinion at tomorrow’s meeting.

 

Notice about our Elevator at 177 East 77 Street. –

Last evening Sunday, June 19th at 7PM my wife got trapped in the elevator of our building 177 East 77 Street. 

She was trapped in the elevator between the basement and the first floor. – The doorman on duty called the Elevator company to send a technician.  He was told that a technician would come in 90 minutes.

After communicating with my wife throught the elevator shaft and watching her on the video monitor for some time I concluded that I must call 911 emergency.  – Fireman arrived shortly after my call and released her.

Suggestion:

All doorman and apartment personnel should be instructed to call emergency if someone is trapped in the elevator for more than 15 minutes.  Please comment here and tell me how you feel about this idea.  thanks, Adam12

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One Response to Elevator Incident

  1. Edmund Bogen says:

    Sounds like an unfortunate incident. How long was your wife actually stuck? I am not sure what the procedure in our building is for situations like this (or any building for that matter). It sounds like your reaction was appropriate ( I would have done the same thing). I was not in the building at the time, but I heard building management arrived to supervise. Is that true?

    I agree with the first point – staff are way too micromanaged. At the same time, I think it is important to express a debt of gratitude for building management’s commitment to coming in and dealing with this on a Sunday. Overkill or not – the right intention was there. In the future our staff should know what to do with or without our super being present (or building management for that matter).

    We need to work to make sure this does not happen again.

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